QUESTIONS & ANSWERS

Q. Is there any line rental or connection fee, or other hidden charges?
A. No. You only pay the annual fee and call charges, which are shown on the tariff sheets.

Q. Can I use my 0800 number on any line, or must I be on BT?
A. Your 0800 number shares any existing line, including cable and ISDN lines. It does not affect your existing number or services in any way.

Q. Can I move it to another line if I want to?
A. Yes. Even if you move premises. Just let us know. We'll arrange for it to be transferred automatically. Free of charge.

Q. I have a switchboard on my number. What happens?
A. The 0800 number can be targeted to your main line, calls will then transfer to any available lines on your system. (It works the same as for normal incoming calls.)

Q. When do I pay the annual fee?
A. We send you an invoice, and activate your number within 24 - 48 hours of receiving payment. We can activate prior to payment if you have deadlines to meet.

Q. How do I choose a number?
A. Email our sales department on sales@first-business-systems.co.uk

Q. How long can I keep the number for?
A. The number is yours for life, or for as long as you want it. It can even be ported to other telecommunication companies if ever you find a better deal. (You won't.)

Q. How do I place an order if I want to?
A. All we need is your company details, and we take these over our online form. There's no paperwork to think about, it's all done for you.

Q. Do we provide any other services?
A. Yes, we can also arrange the supply of national rate numbers (0870) and premium rate numbers. These work in the same way as 0800 numbers, except you actually receive revenue from each call. Why not consider using an 0800 number for the sales line, and a national or premium rate number for the customer service line. The cost of one is offset by the call revenue from the other.

For more information on freephone 0800 numbers call FREEPHONE 0800 0345 375 or email us.